Privacy Policy

1. Introduction

Smith & Son Ltd is committed to protecting and respecting your privacy. 

This Privacy Notice explains how we collect, use, store, and protect your personal information when you use our website or make a booking with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Notice.

2. Information We Collect

We may collect and process the following personal information:

• Full name;
• Email address;
• Telephone number;
• Billing and payment information;
• Booking details;
• Any information you voluntarily provide through contact forms or enquiries.

3. How We Use Your Information

Smith & Son Ltd may use your information to:

• Process and manage bookings;
• Communicate with you regarding your booking or enquiry;
• Provide customer support;
• Improve our website and services;
• Send important service updates;
• Comply with legal and regulatory obligations;
• Prevent fraud or misuse of our services.

We will only use your personal data where we have a lawful basis to do so.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with:

• Payment processors;
• Service providers assisting in operating our business;
• Professional advisers;
• Regulatory or legal authorities where required by law.

All third parties are required to respect the security of your personal information and process it in accordance with applicable data protection laws.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

6. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

You may control cookie settings through your browser preferences.

7. Data Retention

We will retain your personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Notice, including satisfying legal, accounting, or reporting requirements.

8. Your Rights

Under applicable data protection laws, you may have the right to:

• Access your personal information;
• Request correction of inaccurate data;
• Request deletion of your personal data;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent;
• Request transfer of your data to another provider.

Requests may be subject to verification of identity and applicable legal limitations.

9. Third-Party Links

Our website may contain links to third-party websites. Smith & Son Ltd is not responsible for the privacy practices or content of external websites.

10. Changes to This Privacy Notice

Smith & Son Ltd reserves the right to update or amend this Privacy Notice at any time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Notice or how your personal information is handled, please contact Smith & Son Ltd using the contact details provided on the website.

12. Governing Law

This Privacy Notice shall be governed by the laws of England and Wales.